Frequently Asked Questions

Are your items authentic?

Yes. Authenticity is our highest priority.

We utilize trusted third-party authentication services such as Entrupy, Real Authentication, and Legitmark, along with our own authentication review process. Every item sold by Layla Luve Luxury is guaranteed authentic.

For additional details, please visit our Authenticity Guarantee page.

Are your items new or pre-owned?

Most items offered by Layla Luve Luxury are pre-owned luxury goods. Condition varies by item and is clearly described in each listing.

We provide detailed photographs and condition notes to help you make an informed purchase.

Do your items come with original boxes, dust bags, or receipts?

Some items include original accessories such as boxes, dust bags, authenticity cards, or receipts. Included accessories will always be listed in the item description.

If an accessory is not mentioned, it should not be assumed to be included.

How quickly do you ship?

Orders are typically processed within 1–3 business days after payment is received.

Once shipped, you will receive tracking information via email.

Shipping times may vary depending on your location and carrier service.

Do you offer local pickup?

Local pickup may be available for customers in the Fort Myers, Florida area. Please contact us before placing your order to discuss pickup arrangements.

What payment methods do you accept?

We accept all payment methods offered through Shopify, including major credit cards, Shop Pay, PayPal, and other available payment options at checkout.